Returns & Refunds Policy for Magnetsales

Returns and Refunds

Returns Policy

If you decide your latest MagnetSales buy isn’t for you, you can return or exchange items within 28 days of purchase. You also have 28 days to return or exchange an item if you have collected from our store in Geebung or from the date you received an item via Home Delivery.

Please note that all refunds will be made back to the original tender type. For your protection, refunds to credit or debit cards will only be processed if the cardholder is present.

Please note, items must:

Be unused and in their original condition (including all packaging and tags intact)

Have proof of purchase such as receipt or order confirmation. Without proof of purchase, we are unable to provide a refund or exchange. This does not affect your statutory consumer rights.

There are some items that we can’t return or exchange unless faulty. Read our returns policy to find out more.

Refunds

The time to receive a refund depends on when and how an item was returned. If you return:

In store Please allow up to 7 days, we’ll email you once your refund has been processed.

Mail – Once we have received your item(s), your refund will be processed and you’ll receive an email to confirm this. From this point, allow up to 7 days for your funds to appear in your bank.

Please note that all refunds will be made back to the original tender type. For your protection, refunds to credit or debit cards will only be processed if the cardholder is present.

Exchanges

To make an exchange, bring your item into the Geebung store for the product you want (subject to availability). We can exchange an item up to 28 days after purchase* if it meets the conditions of our returns policy listed above.

For online purchases, you can also place a new order for the desired product and return the unwanted item.

The quickest way to receive a refund is to return to store (Eligible items only). For items returned to the Geebung store, the refund usually takes around 3-7 working days to reach your account, depending on how quickly your credit/debit card company processes the refund.

If you purchased an item online or by phone and returned it via mail, your refund will be processed when the item is back with us and has been logged. At the moment this can take up to 21 days. We’ll send you an email to confirm once your refund has been processed, and once you’ve received your confirmation email it can take 3-5 days for the funds to reach your account if you paid by card, or up to 28 days if you paid using PayPal.